CUSTOMER CARE / FAQ
Questions,
answered.
Straight answers about the archive, the condition of every piece, and what to expect when you order.
THE ESSENTIALS / 06
Everything before
you commit.
01Is Obsidian Motion affiliated with Gymshark?+
No. Obsidian Motion is an independent reseller. We are not affiliated with, authorized by, sponsored by, or endorsed by Gymshark. Gymshark and Onyx-related trademarks belong to their respective owner.
02What products do you sell?+
We specialize in Gymshark Onyx 5.0 apparel. The current catalog includes quarter-zip hoodies, seamless short sleeves, and sleeveless tanks in sizes S through XL.
03What condition are the items in?+
Current products are listed as new and supplied with branded packaging and tags. Always check the exact condition on the individual product page.
04How do I choose a size?+
Current products are available in S–XL. Select a product to see its exact available sizes and any included measurement guidance.
05How does shipping work?+
Standard shipping is free for U.S. orders and is typically estimated at 10–15 business days. Shopify Checkout confirms availability for your address and shows the current delivery estimate before payment. See the shipping and returns guide for processing, tracking, and delay details.
06Can I return an order?+
Return eligibility is governed by the refund policy shown on this storefront. If you may need a return, keep the item unused with its packaging and tags, and contact us promptly before sending anything back.
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